Policy Privacy
Creative Awards, AgNewMexicoCountryStore.com protects the privacy of our customers and does NOT release or use information for any other reason except of which it was intended. We require and use only information needed to process your order. Creative Awards, AgNewMexicoCountryStore.com uses the required information for the sole purpose of processing your order or contacting you if necessary to complete your order.

Order Changes, Cancellations or Refunds
Stock items may be returned unopened with a 15% restocking fee within 14 (fourteen) working days from time of purchase. To return any stock item a written RMA number must be assigned to package. To obtain the RMA number contact sales@AgNewMexicoCountryStore.com with your order number and one will be issued.

Shipping Policy
Creative Awards, AgNewMexicoCountryStore.com will make every effort to ship your order in a timely fashion. Orders received for stock items will be shipped within 24 hours. Custom items will ship within 2-4 weeks from day order was placed. ALL orders are shipped from Creative Awards, Tahoka, Texas by UPS. The risk of loss and title of all purchases will pass to the customer upon UPS accepting delivery of your order. Any damage must be reported to UPS and claims must be handled by customer through Carrier at time of delivery. All claims for damage or loss of shipment MUST be handled by customer directly with UPS.